Frequently Asked Questions
What types of scientific equipment does Padma Scientific Co. supply?
How can I request a quotation for equipment?
To request a quotation, please visit our contact page and fill out the inquiry form with details about the equipment you need. Alternatively, you can email us at info@padmascientificbd.com or call us at +88 01720 342 211. Our team will respond with a detailed quotation as soon as possible.
Does Padma Scientific Co. offer installation and training services?
Yes, we offer comprehensive installation and training services for all the equipment we supply. Our technical team will ensure that your equipment is set up correctly and provide training to help you and your team operate it effectively.
What are the delivery times for orders?
Delivery times vary depending on the availability of the product and your location. For in-stock items, we typically process and ship orders within 3-5 business days. Custom or out-of-stock items may take longer. We will provide an estimated delivery time when you place your order.
What is your warranty policy?
Most of our products come with a manufacturer’s warranty, which typically covers any defects in materials or workmanship. The warranty period varies by product. For specific warranty information on a particular item, please refer to the product description or contact our customer service team.
Can I return or exchange a product if I'm not satisfied?
Yes, we have a return and exchange policy for defective or incorrect products. If you encounter any issues with your purchase, please contact us within 7 days of receiving your order. We will guide you through the return process and arrange for a replacement or refund.
Do you offer after-sales support?
Absolutely. Padma Scientific Co. is committed to providing excellent after-sales support. If you have any questions or need assistance with your equipment after purchase, our technical support team is available to help. You can reach us by email at info@padmascientificbd.com or call our support hotline.
How can I stay updated on new products and promotions?
To stay updated on our latest products, promotions, and news, you can subscribe to our newsletter by entering your email address on our website. You can also follow us on our social media channels for regular updates.