Refund and Return Policy

At Padma Scientific Co., we are committed to ensuring your satisfaction with our products. Our return and refund policy is designed to be fair and transparent.

Returns Policy

If you receive goods that are faulty, damaged, incorrect, or incomplete upon delivery, please contact us within 7 days via email at info@padmascientificbd.com or call us at +88 01720 342 211. Depending on the category and condition of the item, your return may qualify for a refund or replacement.

Please note that certain items cannot be returned if they are “No longer required.”

For device-related concerns after use, you may return the product within seven days with a reasonable cause. We will either refer you to the manufacturer’s warranty center (if applicable) or inform you of our warranty service.

Conditional Return Policies
To qualify for a return, please ensure that:
– The item is unworn, unused, unwashed, and defect-free.
– The product includes the user manual, warranty cards, original tags, freebies, and accessories.
– You return the goods in the manufacturer’s original, undamaged packaging/box.

How to Initiate a Return
1. Contact Us: Reach out to our customer service team via email at info@padmascientificbd.com or call us at +88 01720 342 211 within 7 days of receiving your order.
2. Provide Details: Provide details about the issue with the product and your order number.
3. Follow Instructions: Our team will guide you through the return process, including instructions on how to send the item back to us.

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@padmascientificbd.com.

Non-Returnable Items
Certain items are not eligible for return if they are “No longer required” by the customer. Additionally, perishable goods, custom orders, and items with safety seals that have been broken are non-returnable.

Contact Us
If you have any questions about our return and refund policy, please contact us at info@padmascientificbd.com or call us at +88 01720 342 211. We are here to assist you and ensure your experience with Padma Scientific Co. is satisfactory.